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FAQs

Travertine Tiles NorthallertonWe often get asked questions about floor cleaning; we feel that a combination of these can provide benefits for possible future clients and existing clientele alike;

Is there anything I should do to prepare for your arrival?

It’s a good idea to make sure that toys are picked up from the floor. We carefully move all reasonable furniture and put it back in place. However, we do ask that you remove all breakables such as lamps, knick-knacks, and photo frames that may be an obstacle for us.

Why do stains keep coming back after I’ve had my carpet cleaned?

Like all things you get what you pay for and some cleaners will use cheap detergent or methods that will cause resoiling. Its detergents that are the problem.

So how do you avoid picking a carpet cleaner that uses cheap detergents?

You use one that uses a product that is safe and approved. At Highfield TS we use a range of detergents, depending on the nature of the job, including chemical free and non-toxic products. So without getting too technical on you we will not leave any residue behind so resoiling is never a problem.

Highfield TS YorkWhat are those funny things (blocks or tabs) that you put under my furniture?

They are protective coasters and are there to protect your carpet from rust or furniture stains. You should wait until your carpet is completely dry before removing them.

How long will it take my carpet to dry?

Factors like carpet material and type, and the relative humidity in your home affect the drying time. It can take from 3 to 6 hours to be completely dry, but you can walk on it right after cleaning, if necessary

Does Carpet Protector really work?

Absolutely. Carpet protector is an outstanding product that Highfield TS and other Carpet and Upholstery Care professionals recommend highly. In fact, most new carpet has protector on it – applied by the carpet manufacturer. However, protector wears off because of foot traffic on the carpet, frequent vacuuming, etc.

When can Dry Fusion be used?

The great advantage of DRY FUSION is that it is super quiet and because it is dry it can be used o clean any 24 hour opening building whether staff are working or not. The potential is limitless

Will Dry Fusion clean all carpet types?

DRY FUSION will clean equally well or better than any other system on commonly used synthetic or wool carpets. It will clean carpets that are susceptible to browning better than wet methods and it will clean low pile carpet faster and safer than HWE cleaning methods using portable or truck mounted equipment.

What services do you offer?

We have created this short video showcasing the comprehensive services that we offer for our clients throughout the Yorkshire area. Demand for our services is taking us further afield; so call today to request your no obligation quotation.

“Hi Paul
We are both really pleased with it. I had forgotten what a lovely colour it was! Will definitely recommend you to anyone who needs their floor doing and will certainly use you again.”
Regards

Janice Gibson

 

 

 

 

 

 


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  • Please leave a review

    Ben Gordon
    Ben Gordon
    11:17 04 Jan 17
    Having received either no response or a very unhelpful response from a few other firms, I contacted Paul during the New Year to carry out some urgent carpet cleaning I required. He responded instantly in a very positive manner and offered to carry out the work on a bank holiday. Paul proceeded to carry out a speedy, professional and truly amazing job - the floors were unrecognisable afterwards - and I cannot recommend his friendly 'can do' attitude highly enough.
    Farndale Cottages
    Farndale Cottages
    09:39 19 Jan 17
    Paul did a great job steam cleaning all the stone floors in our holiday cottages and then put a sealer on top.
    Chloe Donnelly
    Chloe Donnelly
    07:41 05 Aug 16
    This is the second time we have used the carpet cleaning service of Paul, and again he turned up exactly on time and carried out the cleaning with the expected professionalism required. Our carpets are now like new and at such reasonable rates too. We will happily continue to not only use Paul but recommend him to others too.
    Sue Mulholland
    Sue Mulholland
    09:17 15 Aug 16
    Outstanding service and amazing results! Really professional work completed and quality carpets transformed from their dirty state to new. Saved a FORTUNE AND GREAT SMELL TOO! Would highly recommend Paul (Highfield TS) and his team. Friendly and efficient from begininning to end.
    Best Casinos Mobile
    Best Casinos Mobile
    17:07 30 Jun 16
    Highfield were booked to clean carpets and our suite. We booked them today as we needed them doing asap and they went out of their way to make sure they could help us, And they came today! Amazing job all round! The Sofa is like new and the carpets look fresh and clean. Will for sure be using these again. Highly recommended
    See All Reviews
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